Shipping

Where we ship

We ship to the United States and Canada. We do not currently ship to other countries.

Shipping cost

Shipping is free on every order to both countries. There is no minimum spend and no surcharge at checkout.

Dispatch time

Orders are dispatched within 2 business days of payment clearing. Business days are Monday to Friday, excluding public holidays.
Orders placed on a weekend or holiday are treated as received on the next business day.

You will receive a tracking number by email as soon as the parcel leaves the warehouse. Transit time after dispatch depends on the carrier and
your location; it is not included in the 2-day dispatch window.

Fragrance and air freight

Perfume is classified as a flammable liquid and can only travel by ground on some routes. This occasionally adds a day or two in transit,
particularly to Alaska, Hawaii and remote areas of Canada. We do not ship fragrance to PO boxes or APO/FPO addresses.

Duties and taxes

Prices are shown in US dollars. Any sales tax due is calculated and displayed at checkout before you pay.
Orders shipped to Canada may attract import duty or GST/HST collected by the carrier on delivery; this is set by the Canada Border Services Agency and is outside our control.

Returns and exchanges

The window

You have 30 days from the date of delivery to return or exchange any item, for any reason. You do not need to give one.

What it costs you

Nothing. Returns and exchanges are free within the United States and Canada — we provide a prepaid return label and there is no restocking fee.

Tested bottles are still returnable

Fragrance has to be worn to be judged, and a paper strip tells you almost nothing. A bottle you have sprayed and worn is still returnable
within the 30-day window, provided it is at least 90% full and you return it with its original box.

How to start a return

  1. Contact us with your order number and tell us whether you want a refund or an exchange.
  2. We reply with a prepaid return label and the return address.
  3. Pack the bottle in its original box, attach the label and drop the parcel off. Fragrance cannot go in a letterbox — it has to be handed over at a carrier location.

Refund timing

We inspect and process returns within 2 business days of arrival at the warehouse. Refunds go back to the original payment method.
How long the money takes to appear is set by your bank or card issuer — usually 3 to 10 business days.

Exchanges

An exchange is handled as a return plus a new order, so you are never waiting on a refund before the replacement ships.
If the item you want costs more, we send a payment link for the difference; if it costs less, we refund the difference.

Damaged, faulty or wrong items

If a bottle arrives broken, leaking or is not what you ordered, tell us within 7 days of delivery and include a photograph.
We ship a replacement immediately at our cost, or refund you in full — your choice. You will not be asked to return a broken bottle;
damaged fragrance cannot legally be put back into the postal system.

Cancelling an order

If an order has not yet been dispatched, contact us and we will cancel it and refund you in full. Once a tracking number has been issued,
the order is on its way and should be handled as a return instead.

What is not covered

  • Bottles returned after 30 days from delivery
  • Bottles returned less than 90% full
  • Items damaged after delivery through misuse, or exposed to prolonged heat or direct sunlight
  • Return shipping from outside the United States and Canada

These terms sit alongside your statutory rights as a consumer and do not replace them.